Stellantis Uconnect systems — including older Uconnect 8.4 units and the newer Uconnect 5 platform — have experienced widespread complaints involving freezing, black screens, Bluetooth failures, navigation malfunctions, and unstable operation. These issues affect a broad range of Chrysler, Dodge, Jeep, and Ram vehicles.
A current putative class action in the Eastern District of Michigan alleges Stellantis failed to disclose defects in Uconnect 5 systems, including navigation/audio failures, Bluetooth instability, and system crashes.
| Year(s) | Make | Model | Should Purchase? | Reason | Notes | |
|---|---|---|---|---|---|---|
| 2011 2012 2013 2014 2015 2016 2017 | Chrysler | 300 | Be Aware | Freezing and black screen issues |
Uconnect 8.4 System Known for Bluetooth drops and backup camera failures Multiple TSBs issued for software instability |
|
| 2011 2012 2013 2014 2015 2016 2017 | Dodge | Charger | Be Aware | Freezing and touchscreen failures |
Uconnect 8.4 System Reports of black screens and slow boot times Backup camera intermittency common |
|
| 2014 2015 2016 2017 2018 2019 | Dodge | Durango | Be Aware | Connectivity and display issues |
Uconnect 8.4 System Bluetooth instability and random reboots Some extended warranty coverage in select years |
|
| 2014 2015 2016 2017 2018 2019 | Jeep | Grand Cherokee | Be Aware | Freezing and camera failures |
Uconnect 8.4 System Known for black screens and GPS malfunction Multiple software update campaigns |
|
| 2013 2014 2015 2016 2017 2018 | Ram | 1500 | Be Aware | Touchscreen and Bluetooth failures |
Uconnect 8.4 System Backup camera intermittency and freezing TSBs address slow response and lockups |
|
| 2021 2022 2023 2024 | Chrysler | Pacifica | Be Aware | Navigation and audio malfunctions |
Uconnect 5 System Reports of unstable operation and Bluetooth failures Included in current Uconnect 5 class action allegations |
|
| 2021 2022 2023 2024 | Jeep | Grand Cherokee | Be Aware | System crashes and connectivity issues |
Uconnect 5 System Navigation/audio instability reported Part of ongoing putative class action |
|
| 2021 2022 2023 2024 | Jeep | Wrangler | Be Aware | Bluetooth and display failures |
Uconnect 5 System Freezing and random reboots noted Alleged defects cited in litigation |
|
| 2021 2022 2023 2024 | Ram | 1500 | Be Aware | Unstable infotainment behavior |
Uconnect 5 System Reports of audio/navigation malfunction Included in Uconnect 5 defect lawsuit |
Both Uconnect 8.4 and Uconnect 5 systems have documented issues ranging from freezing and black screens to navigation, audio, and Bluetooth failures. A current putative class action alleges Stellantis failed to disclose Uconnect 5 defects across Chrysler, Dodge, Jeep, and Ram vehicles. Buyers should be aware of potential infotainment instability and verify software update history.